Nosotros solo aceptamos devoluciones 48h antes del pedido ser recibido. Solo y únicamente en productos que tengan mas de 6 meses de caducidad.

At Sweetseria, we highly value your trust and want to ensure transparency regarding our policies. While we take utmost care in packaging and handling your orders, we want to clarify that any damages incurred during shipping are beyond our control. We collaborate with reputable shipping companies, but regrettably, we cannot assume responsibility for any damaged items caused by these third-party services. We encourage you to reach out to us in such instances, and we’ll do our best to assist you through the process of resolving any shipping-related issues. Your satisfaction is essential to us, and we’re here to support you every step of the way.

Unfortunately, handling during shipping is beyond our control and, on rare occasions, orders are damaged. THE SWEETSERIA offers a full replacement on products determined to be too damaged for consumption. To file a claim for a damaged item, send us a “Damaged Package” email, you will need to provide photos of the damaged product as well as order details to support your claim and determine eligibility for replacement. These conditions are subject to change without notice.

Nosotros tenemos dos tipos de envios, estándar envios (5-7 dias laborales) y Envios Express (entre 1,2 o 3 dias laborales)

Puedes contactar con nosotros via Whatsap atencion al cliente o via email.

Todos los pedidos vienen con su numero de Tracking y puedes mirar la informacion de tu pedido a traves de la web de nuestros mensajeros, para saber cuando te llega.

Estamos ubicados en el Corazón de Barcelona.

Si tu pedido no se a enviado todavía, es posible hacer cambios, vía Whatsap contactando atención al cliente.